Solex Funding offers various educational products, services, subscriptions, and access to specific areas of our website, which may be available for purchase. The pricing and availability of these offerings are subject to change without prior notice. Solex Funding may facilitate these transactions directly on our website or through an affiliated white-label partner.
As a user, it is crucial to carefully review and understand the terms and conditions associated with any purchase you make. By proceeding with a transaction, you acknowledge that Solex Funding is not liable for any claims related to your purchases, and you accept the terms under which these offerings are sold.
Final Sale Policy
Once you complete the purchase of any product, service, subscription, or access, Solex Funding will ensure that the acquired service or access is made available to you after the transaction is successfully processed. It is important to understand that Solex Funding maintains a No Refund Policy for all services purchased. This includes, but is not limited to, the one-time fee for our Evaluation service. Since this service is rendered immediately upon purchase, no refunds are offered, and all transactions are considered final.
Exception Handling
While our standard policy is that all sales are final and non-refundable, we understand that extraordinary circumstances may arise. In the rare event of a technical error on our part or a service delivery issue that prevents you from accessing the purchased content, we may investigate and provide remedies at our discretion. Any request for consideration in such situations must be made within seven (7) calendar days from the purchase date, and must include a detailed explanation of the issue along with relevant supporting evidence. Solex Funding will evaluate these cases individually and make a decision based on the findings, but please note that granting refunds in such situations is an exception rather than a rule.
Dispute Policy
In the event that you are dissatisfied with a purchase, we strongly encourage you to contact our support team at [email protected] to resolve the issue before taking any further action. If you improperly dispute charges or initiate a chargeback request with your bank without first contacting Solex Funding, you will be subject to permanent exclusion from our platform. Chargebacks or disputes initiated improperly are considered a violation of our policies, and such actions undermine the trust and transparency upon which our educational services are built.
No Chargeback Policy
Please note that unauthorized chargebacks are subject to legal action, and any attempt to secure a refund through a chargeback process without prior communication will be treated as an attempt to circumvent our policies. Solex Funding reserves the right to dispute such chargebacks with our payment processor, and we will present the terms of this Refund Policy as part of our response. Additionally, we reserve the right to seek recovery for all costs and fees incurred in contesting an unauthorized chargeback, including attorney fees and collection costs.
Scope of Services Covered
Our Refund Policy applies to all Solex Funding services, products, and subscriptions, including but not limited to:
Evaluation Service Fees
Subscription Packages
Access to Specific Areas of the Website
Educational Materials or Digital Products
It is important to note that all services provided by Solex Funding are delivered digitally and are considered utilized immediately upon access being granted to the user. For this reason, refunds are strictly prohibited as they would compromise the fairness and value of our educational offerings.
User Responsibility
By making a purchase, you are confirming that you have thoroughly read and understood this Refund Policy and agree to its terms. You accept responsibility for any actions you take regarding the purchase of Solex Funding services. You understand that upon completing a purchase, Solex Funding is under no obligation to issue a refund under any circumstances. Any misuse of our services or failure to comply with our policies may result in account suspension or permanent exclusion from accessing our offerings.
Community Support and Assistance
If you have questions or concerns about your purchase, we recommend contacting our community support team at [email protected]. Our support team is committed to assisting you in resolving issues, clarifying any aspects of our services, or addressing any dissatisfaction. Engaging with our support team provides the opportunity to rectify issues before escalating the matter.
Refund Process for Exceptional Circumstances
In the unlikely event that a refund is approved under exceptional circumstances, it will be processed through the original payment method. The maximum refund that can be granted is 80% of the original purchase amount. Refunds will generally take between 7-14 business days to reflect, depending on your financial institution. Please be aware that any applicable fees, including payment processing fees or administrative charges, may be deducted from the refunded amount.
Non-Refundable Items
The following items are strictly non-refundable under all circumstances:
One-time Evaluation Fees
Completed Subscription Periods
Downloaded Digital Materials or Reports
Promotional or Discounted Packages
The non-refundable nature of these items ensures that Solex Funding can maintain consistent service quality and fairness for all users.
Acceptance of This Policy
By making a purchase from Solex Funding, you acknowledge that you have read, understood, and accepted this Refund Policy in its entirety. Your order signifies your agreement with, and acceptance of, the terms outlined herein. If you do not agree with or cannot accept these terms, we urge you to refrain from making any purchase.
For any inquiries or clarifications regarding our Refund Policy, feel free to contact us at [email protected]. We are committed to providing transparency and maintaining high standards of customer support to address any concerns or questions.
Policy Amendments
This Refund Policy is effective as of February 28, 2024. By continuing to use our services after this date, you acknowledge your understanding of and agreement to the updated terms.
Contact Information
If you have any questions, concerns, or require further assistance regarding this Refund Policy or any of our services, please do not hesitate to contact us. Our support team is available to provide guidance and answer any queries you may have. You can reach us at [email protected], and we strive to respond to all inquiries promptly and thoroughly.